Originally published on the Digital Strategy Conference blog; republished with permission from dStrategy Media.
The fifth dimension of digital maturity is your Channel Strategy. It is one of Six Dimensions of Digital Maturity™ assessed in the dStrategy Digital Maturity Model™, a business planning tool to help organizations improve their digital processes against an established standard.
This dimension relates to your organization’s approach to its channel strategy for its digital initiatives. You’ll notice that “mobile” is not a channel – instead, our model assumes your digital channel interactions regardless of the customers use of desktop web vs mobile environments.
Three channel categories
There are three categories of channels, not all of which may apply to you.
- Digital marketing and communications channels including the use of paid (advertising), owned (website, mobile app or blog) and earned (social or public relation) media OR
- Digital ‘transaction-enabling’ channels such as a) ecommerce or membership sales, or to accept donations b) Non-financial transactions such as accepting job or grant applications, accepting votes or generating leads OR
- Digital distribution channels including direct to consumer, retail, wholesale or affiliate / partners.
How does your organization approach its channels?
Think about your organization and its approach to channel management:
1. Which of the three categories of channels described above are you currently using?
2. How would you characterize your organization’s approach to each?
3. What is the funding model for your digital channels?
4. How do you measure performance measurement of your digital channels?
Next, let’s take a look at your organization’s social business strategy.
Answering these questions is will help your organization determine if it is in the best position to implement your digital initiatives. What do you think? Have you got the right channel strategy in place to ensure your organization’s digital success?
Next: Social Business Strategy
Next, let’s take a look at the sixth dimension, your organization’s social business strategy.
Participate in the dStrategy Digital Maturity Benchmark Survey
For specific questions that measure the human resources dimension of digital maturity, take the dStrategy Digital Maturity Benchmark Survey. We will share our collective results at the next Digital Strategy Conference.
Learn how to measure your organization’s digital maturity
Or, to measure your organization’s digital maturity across all six dimensions, register for our Mapping Digital Maturity Workshop, a practical, hands-on learning session to help your organization create a road map for digital success.