Online Authority Blog

Proving Value in Communications Efforts

by Kelly Kubrick on November 8, 2013

As your website visitor numbers increase, how do you know you’ve found the right ones?

One of the biggest challenges in communications relates to understanding which of your efforts brought the right visitors to your website. Was it the news release? The emails you sent? Your social media activities?

In the pressure to launch a new program, the best intentions to measure impact often get lost in the hundreds of details driving the project forward. However, with a bit of advance planning, digital analytics can be a powerful tool can let you define, segment and report on your individual communications efforts after the fact.

Many thanks to Systemscope for hosting me on November 28, 2013 to talk to Ottawa’s public sector communications community about how to prove the value of their efforts. And yes – there will be penguins and cows…

Campaign tagging helps isolate pre-determined sources of visitors

It’s done through “campaign tagging“. Campaign tagging is a process that allows us to isolate sources of digital visitors that we’ve defined in advance, so that our web analytics tools – like Webtrends or Google Analytics – recognize them, and attribute them to the ‘correct’ (as we’ve defined it) source.

When you create content that drives visitors to your website, you typically provide a link such as http://www.yourorg.ca. In the digital analytics world, we consider that an “untagged” link. If you were to extend that link with a bit more information – called a campaign parameter – you would have yourself a tagged link.

Once you begin tagging your communications collateral, you’ll be able to show exactly how much traffic you drove, what kind of traffic you drove, and how those visitors engaged with your content. To learn more, see my blog post How to track digital campaigns using Google Analytics utm codes.

Looking forward to catching up with old friends and new – see you on November 28, 2013!

Kelly Kubrick

Digital Analyst and President of Online Authority; co-author dStrategy Digital Maturity Model, COO of MyLiberty.Life, co-founder, Digital Strategy Conference; co-owner 3rd generation family business. Downhill Skier. Foodie. Fan of all things digital.

Kelly KubrickProving Value in Communications Efforts

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